Refund policy
Zelura — pendiente de completar. Sustituye NOMBRE LEGAL, DIRECCION y CORREO por tus datos reales antes de publicar la tienda. Son obligatorios y sin ellos esta politica no te protege.
Our promise
If something is not right with your order, we want to fix it. You have 30 days from delivery to request a return or refund.
What can be returned
Unopened products in their original packaging can be returned within 30 days of delivery for a full refund.
Because these are cosmetic products applied to the skin, opened jars cannot be returned for hygiene reasons — unless the product arrived damaged, faulty or is not what you ordered. In those cases we cover everything.
Damaged, faulty or wrong item
Email CORREO within 30 days of delivery with your order number and a photo. We will send a replacement or refund you in full, and you do not need to return the item.
How to start a return
- Email CORREO with your order number and what happened.
- We reply within 2 business days with instructions.
- Send the item back to the address we give you. Do not send anything back before contacting us.
Return shipping costs
If the return is because of a mistake on our side or a faulty product, we pay the return shipping. If you simply changed your mind, the return shipping cost is yours.
Refunds
Once we receive and check the return, we refund to your original payment method within 5–10 business days. Your bank may take a few extra days to show it.
Order cancellations
You can cancel an order for a full refund as long as it has not shipped yet. Email CORREO as soon as possible.
Contact
NOMBRE LEGAL — DIRECCION — CORREO